With prices ranging from about £1,000 to over £5,000 and order times varying wildly between designers, (currently anything from one week to over 6 months), it's imperative that we know what timescale and budget we are working to when helping you find your dream gown. Our only mission is to find you a gown that's right for you, at the right price and that will deliver at the right time.

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To place an order with us, we’ll require a minimum of 50% of the total price as your initial payment. The remainder will be due when your gown is delivered to our store. Once it's been checked by Karen, our lovely gown finisher, we’ll contact you to  book a pre-fit to try it on, and settle your account.

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At your pre-fit, we'll ask you thoroughly to check your gown, as once you've done this, and the balance paid, it is all yours! Once that's done, we will happily continue to store and insure your wedding gown for you until your fittings and ultimately, your wedding. There is a fee of £10 per month or part of a month for this service which is paid at the pre-fit. This fee is reduced to £5 per month if you purchase a Platinum Package with us at the time of ordering your dress.

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Should you not wish to pay for storage, that's fine too - we'll pack your dress up for you to take away that day. If you're a Platinum bride and choosing to use our alterations service, just bring it back with you at your first fitting.

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If you’ve ordered bridesmaids with us, we'll let you know as soon as they arrive and arrange a convenient time for you to collect them so that they can be tried on at home. Please bear in mind that you must inform us immediately if anything does not fit as expected as there is always a limited window of opportunity to resolve any issues.

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PLEASE NOTE

Once any gown has left our premises we will not be held responsible for any damage that may happen to it. Please resist the urge to try it on every five minutes, and store it well away from the reach of children and pets!

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